Effective Date: 15th August 2023
Last Updated: 23rd August 2023
Thank you for shopping with Danodia Foods ("us", "we", or "our"). We strive to provide you with high-quality food products and a seamless shopping experience. This Return Policy outlines the terms and conditions governing the return and refund process for products purchased from our website danodiafoods.com ("Website"). By placing an order on our Website, you acknowledge and agree to the terms outlined in this Return Policy.
2. Non-Returnable Food Products
Given the nature of food products, which are prone to contamination and quality degradation after the seal is broken, we generally do not accept returns on food items. This policy is in place to ensure the safety and satisfaction of our customers. However, we do offer refunds under certain circumstances, subject to the criteria mentioned below.
3. Eligibility for Refunds and Returns
Refunds and returns are only possible if the following criteria are met:
Incorrect or Damaged Products: If you receive products that are incorrect, damaged, or defective, you must notify us within [number] days of receiving the order. We may request photographic evidence to assess the issue.
Quality Concerns: In the unlikely event that you believe the product quality does not meet our stated standards, you must contact us within [number] days of receiving the order. We may require detailed information about the issue, including photos.
4. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at firstname.lastname@example.org within the specified timeframe with details of the issue, including your order number and product information.
Our customer support team will assess your request and may request additional information or photographs to better understand the issue.
If your return request is approved, we will provide you with instructions for returning the product.
Pack the product securely in its original packaging and include all accessories, if applicable.
Ship the product back to the address provided by our customer support team.
5. Refund Process
Once we receive and inspect the returned product, we will notify you about the status of your refund. If your refund is approved, the funds will be credited to your original payment method within 7 to 15 days, depending on your bank's processing time.
Please note that the following situations are not eligible for refunds or returns:
- Products returned without prior authorization from our customer support team.
- Products that have exceeded the specified return window of 7 days after delivery.
- Products that have been consumed, partially consumed, or have a broken seal.
7. Contact Us
If you have any questions, concerns, or requests regarding our Return Policy, please contact our customer support team at email@example.com.
By placing an order on our Website, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.